Privacy Policy

Privacy Policy


Privacy Policy

PRIVACY POLICY

The team of Cristófoli Equipamentos de Biossegurança Ltda., CNPJ number 01.177.248/0001-95, is concerned about you, and that is why we take a good care of your data. We will explain how we collect, use and protect your information. Thank you for trusting us!

BASIC CONCEPTS: What do I need to know to understand this policy?

To make it easier to read, we present some useful definitions:

(i) “Legal Basis” are the legal hypothesis that authorize Cristófoli Equipamentos de Biossegurança to handle Personal Data. Any processing of Personal Data can only be considered valid if it has a legal basis.

(ii) “Personal Data” is any information that relates to an identified or identifiable individual, including identification numbers, location data, electronic identifiers, or any data that, when combined with other information, is capable of identifying someone, make an individual identifiable or individualized.

(iii) “Platforms” or “Digital Platforms” are the websites and apps owned by Cristófoli Equipamentos de Biossegurança Ltda. and third parties.

(iv) “Processing” or “Process” is how Cristófoli Equipamentos de Biossegurança use Personal Data, including, for example, the following activities: collection, registration, storage, organization, consulting, use, disclosure, sharing, transmission, classification, reproduction, processing, and evaluation.

(v) “You” or “Data Holder” is the person we care about and respect the most, and to whom the Personal Data is related.

WHY DOES CRISTÓFOLI EQUIPAMENTOS DE BIOSSEGURANÇA PROCESS MY PERSONAL DATA?

Cristófoli Equipamentos de Biossegurança Ltda. is committed to always providing the best health care products (biosafety). What makes it possible is the respect and commitment with the safety and privacy of our customers and other people who have their data processed by us. We ensure that the power of choice for people who wish to buy our products and hire our services also extends to the way we handle their personal data.

1.     COMMERCIAL DEPARTMENT AND MARKETING 

We ask for your personal data when you are interested in purchasing our products (in the "Purchase Intention Form" tab), filling out forms for enrollment in courses and lectures with biosafety content or consultancy on the same topic, using the blog, accessing landing pages and other social media, invitations to speakers and when you contact us through the website https://www.cristofoli.com, the blog www.cristofoli.com/biosseguranca, or through our social media, such as: Facebook, Instagram and YouTube.

The request for personal data for the items specified above is intended to promote a relationship with customers, based on sending marketing content aimed at the biosafety area and promotion of Cristófoli products.

The personal data collected in all procedures in this commercial policy are: Name, ID number, full address, city, state, telephone, job title, workplace and profession.

The legal basis used to justify the need for personal data in this process is consent.

2.     CUSTOMER RELATIONS DEPARTMENT

We ask for your personal data, in case of customer registration, when you contact us through one of our service channels, such as: website (https://www.cristofoli.com), email or telephone 0800-044 -0800, Whatsapp: http://whts.me/JsDB.

In case of customer registration, this request is intended to better serve you with Cristófoli, such as: the possibility of making complaints to the Customer Relations Department, monitoring open protocols, scheduling with authorized assistance when products need corrective maintenance, and opening technical calls.

The personal data collected in customer registration procedures are: Name, ID number or CNPJ, full address with zip code, telephone and email.

This initial customer registration form complies with Brazilian consumer law, in particular the articles 4th, II, paragraph d, III, IV and V, 6th, III, 8th caption, 9th, 18th paragraph 1st, I, 21, 2nd paragraph, 22, sole paragraph and 50, caption and sole paragraph. The request for data is legally based on the fulfillment of a legal or regulatory duty.

WITH WHOM DOES CRISTÓFOLI EQUIPAMENTOS DE BIOSSEGURANÇA SHARE YOUR PERSONAL DATA?

1.     COMMERCIAL DEPARTMENT AND MARKETING

Your data, in the external consulting commercial department, is shared with a software hired by Cristófoli Equipamentos de Biossegurança, which helps the company to control and capture information through leads via landing pages and pop-up biosafety contents. Sharing also occurs with the Zoom platform, through which courses are offered, and also with Google, where forms are made available for consultation on issues related to biosafety, participation in courses, or lectures or even to be a speaker.

Data is also shared internally with the commercial department and with the information technology department.

Sharing data provided through customer forms with entities, universities, or similar is strictly prohibited. The database can only be used by Cristófoli Equipamentos de Biossegurança Ltda., for the purpose already informed, which is, to provide a relationship with potential customers based on marketing content and product promotion.

Your data, in the commercial segmentation of intention to purchase, is shared with a software hired by Cristófoli Equipamentos de Biossegurança, which helps the company to control and capture information through leads via landing pages and pop-up. Sharing also occurs with authorized Resellers so they can contact the potential customer to formalize the purchase of Cristófoli products, as well as with the company's internal employees, allocated in the commercial and information technology departments.

2.     CUSTOMER RELATIONS DEPARTMENT

Your customer registration data is shared with a digital platform hired by Cristófoli Equipamentos de Biossegurança, which helps the company to control the technical service provided to equipment by the authorized network. This platform is restricted to accredited technical assistance companies and Customer Relations Department employees.

Data is also shared internally with the customer relations, technical assistance and information technology departments.

WHAT ARE MY RIGHTS AS PERSONAL DATA HOLDER?

Personal Data belong to you, and Brazilian law guarantees a series of rights related to them. We are committed to the fulfillment of these rights, and, in this section, we will explain how you can exercise them with Cristófoli Equipamentos de Biossegurança Ltda.

1. How do you know if Cristófoli Equipamentos de Biosseguraça has Personal Data about you? And how to access, correct, restrict or request its partial or total deletion.

Cristófoli Equipamentos de Biossegurança allows you to confirm if we have Personal Data about you. This information can be requested through the person in charge of advising clients, in specific contacts, as described on the company's website and in the item about the Supervisor.

Some Personal Data cannot be deleted due to legal issues, such as those related to retention obligation or custody of documents, that guarantee products, and tax purposes. However, in these cases we will maintain our commitment to confidentiality and protection of the data kept.

2. If Cristófoli Equipamentos de Biossegurança is using your Personal Data for a purpose you do not agree with, can you object?

Yes. In our daily activities, it is normal to use Legal Basis that do not depend on your consent, such as a legitimate interest or fulfillment of a legal obligation. We always exercise this right with responsibility and in the best interest, but if you believe that this impacts your rights, please contact our supervisor to discuss issues inherent to the protection of personal data, and we will evaluate the possibility of not using them to that specific purpose. It is worth mentioning that, in some cases, we can demonstrate that we have reasons to continue processing your personal data, for example, to prevent fraud and ensure its protection or to comply with legal obligations.

3. After giving consent to Cristófoli Equipamentos de Biossegurança to process my Personal Data, can I change my mind?

Yes. You can revoke your consent by contacting our supervisor directly to deal with the protection of personal data, as described in the previous topics. If it happens, we will also inform you of any possible consequences of revoking consent.

4. If I want a copy of all my Personal Data, can I ask Cristófoli Equipamentos de Biosseguraça?

Yes. Contact our person in charge directly to discuss issues that are related to the protection of personal data, and we will provide a file that can be opened in any computer.

5. Is it possible to obtain a list of entities, public or private, to which Cristófoli Equipamentos de Biossegurança has shared your Personal Data?

Yes. Contact our person in charge directly to discuss issues related to the protection of personal data. Keep in mind that Cristófoli Equipamentos de Biossegurança reserves the right not to share this information if Personal Data has been shared with any public authority in judicial secrecy, or whether the confidentiality of the requested information must be maintained to protect business secrets of Cristófoli or third parties related to the company.

Whenever the holders exercise their rights, Cristófoli Equipamentos de Biossegurança may request some additional information for the purpose of identity confirmation, to prevent frauds. We do this to ensure your security and privacy. In addition, some requests may not be answered immediately, but Cristófoli Equipamentos de Biossegurança commits to answer all requests within a reasonable time and always in accordance with the applicable law.

FOR HOW LONG WILL PERSONAL DATA BE STORED?

Cristófoli Equipamentos de Biossegurança has a Personal Data retention policy aligned with the applicable law.

We always do a technical analysis to determine the appropriate retention period for each type of Personal Data collected, considering its nature, need for collection and the purpose for which it will be processed, without prejudice to the provisions described in the Privacy Warnings.

1.     COMMERCIAL DEPARTMENT AND MARKETING 

Cristófoli Equipamentos de Biossegurança has a Personal Data retention policy aligned with the applicable law. In the specific case of data archiving to promote the relationship with the customer through marketing content, disclosure of Cristófoli products and presentation of purchase intention by users, the data will be stored for 05 years.

2.     CUSTOMER RELATIONS DEPARTMENT

In order to comply with the legal obligation to respect consumer rights and the shelf life of products, customer records will be stored for 10 (ten) years.

WHAT ARE OUR RESPONSIBILITIES AND HOW DOES CRISTÓFOLI EQUIPAMENTOS DE BIOSSEGURANÇA PROTECT YOUR PERSONAL DATA?

Our responsibility is to take care of your Personal Data, and use it only for the purposes described in this Policy. To ensure your privacy and the protection of Personal Data, we adopt advanced technological resources to ensure the security of all collected and stored data. Among the security measures implemented are the installation of barriers against unauthorized access to the database (firewalls), among other information security controls.

We strive to protect the privacy of your Personal Data, but you must also strive for the security of your data. Unauthorized entry or use of third parties with your information, hardware or software failures that are not under the control of Cristófoli Equipamentos de Biossegurança and other external factors may compromise the security of your Personal Data. Therefore, your attitude is essential for maintaining a safe environment for everyone. You can help us by adopting good security practices regarding your data (for example, not sharing your password and other personal information with third parties), and if you identify anything that compromises the security of your data, please contact us through our supervisor for matters relating to the protection of personal data.

HOW TO TALK ABOUT PERSONAL DATA WITH CRISTÓFOLI EQUIPAMENTOS DE BIOSSEGURANÇA?

If you believe that your Personal Data has been used in a manner that is not compatible with this Privacy Policy or with your choices as a Data Holder, or if you have any questions, comments or suggestions regarding this Policy, please, contact us. We have a supervisor who is available at the following contact addresses:

Supervisor: Felipe Vidal de Oliveira Duarte

Mailing Address: BR-158, 127 Área Urbanizada III, Campo Mourão – Paraná, Zip Code 87.303-327, Brazil

Email: lgpd@cristofoli.com

Phone: +55 (44) 3518-3400

WHERE WE STORE AND PROCESS YOUR DATA:

Your data is stored in our internal database.

CHANGES IN PRIVACY POLICY

The world is constantly changing, as is our business. Therefore, this Policy may also change. But don’t worry, you will be notified with the summary of changes if the purpose is changed. In any case, we recommend that you periodically visit this page to be aware of the changes. If relevant changes are made that require a new consent, we will post an update and request a new authorization of use.